Einstein AI Chatbot

AI-powered chatbot for a Global Bank

An AI chatbot powered by IBM Watson for the Customer Support department of a Global Bank to make access to the knowledge base quicker during live discussions with the clients.

The tool allows the bank employees to sequentially input customer’s feedback in a chat window. The chatbot asks clarifications questions and it narrows down to the problem in a very efficient matter.

What we did

  • Integration with IBM Watson
  • Integration with AI decision making system
  • NLP training for a subset of the knowledge base
  • Response & slick UI chat interface

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