Services
Industries
Technologies
- Amazon Web Services (AWS)
- DevOps
- iOS Development
- Android Development
- Microsoft Technologies
About the client
We Love Surveys (formerly Customer First Solutions, CFS) provides survey and feedback platforms for organisations to capture customer and employee insights. Their products support in-the-moment feedback on computers, mobile devices, and dedicated embedded hardware - helping businesses measure experience and act on results through custom reporting and integrations.
The challenge
The platform needed to stay scalable and secure while remaining easy to customise and integrate with each client's systems. It had to run reliably across desktops, mobiles, and embedded devices - including Windows CE hardware - while offering flexible reporting. The business required a stable, cost-efficient architecture that could grow with demand without compromising information security.
Our approach
Freshbyte acted as a technology partner - combining business analysis, architecture consulting, development, and ongoing product support and monitoring. We proposed alternative solutions where appropriate, guided technology choices, implemented a cross-platform mobile offering, and led a cloud migration to AWS. The work covered survey system evolution, client integrations, custom reporting tools, and embedded software for specialised devices.
The results
- Improved system stability through architectural changes and ongoing monitoring.
- Achieved scalability on Amazon cloud hosting as part of the migration programme.
- Aligned operations with ISO 27000 security standards for information security.
- Enabled easier customisations and integrations with client systems.
- Reduced hardware costs by optimising software for embedded and multi-device deployments.